Enterprise Modelling and Information Systems Architectures - An International Journal  
 

Issue: Vol. 6, No. 2, May 2011

Table of contents:

Issue - Fulltext DownloadVolume 6 No. 2, May 2011,
Special Issue on Service Systems Modelling
Editorial Preface02 
Henrik Brocke, Falk Uebernickel, Walter Brenner04Balancing Customer Requirements and IT Service Standardisation - A Procedural Reference Model for Individualised IT Service Agreement Configurations
Oliver Kloos, Volker Nissen, Mathias Petsch, Hagen Schorcht21Service Modelling as a Basis for Simulation
Tim Sadek, Matthias Köster35Conceptual Development of Industrial Product-Service Systems - A model-based Approach

The increasing competitiveness of today’s globalised economies and changing customer requirements prompt manufacturers to provide integrated product and service solutions, referred to as Industrial Product-Service Systems (IPS2). An IPS2 constitutes a customised solution, whereas providing performance is set above the purchase of a mere technical product. It can comprise any combination of product and service shares. Once such an offer is planned, the IPS2 concept development phase generates principle solutions that meet customerspecific requirements. This article presents a model-based methodology to support an IPS2 designer during the process of generating IPS2 concepts in the early phase of IPS2 development. This methodical framework and the modelling approach for conceptual IPS2 development has been implemented as a computer-aided tool and has been evaluated by solving a typical IPS2 issue.

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Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Oliver Müller54Pricing of Value Bundles - A Multi-Perspective Decision Support Approach

 
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