The following listing displays the terms used in the context of this reference business process library to denominate abstract organisational units and roles. With each term you will find a list of all those reference business processes that apply the particular abstract organisational unit. |
| Sales and Distribution |
| Organisational unit responsible for accepting, confirming and forwarding customer orders, for performing pricing processes (e.g. auctions and tenders), for configuration of individual offers, and for selling products and services. |
| Applied in Order processing, Service, Initiation and pricing, Transfer of order data to collection |
| Outbound logistics |
| Organisational unit responsible for performing and coordinating shipment of physical goods. |
| Applied in Order shipment, Service |
| Purchasing |
| Organisational unit responsible for operational purchasing processes as part of procurement. |
| Applied in Procurement |
| Customer Management |
| Informs customers before a transaction takes place, customer contact care (customer retention. |
| Applied in Pre-Sales Customer Communication, Customer Relations |
| Service |
| Handling of complaints, reclamation and maintenance orders, and support enquiries. |
| Applied in Service |
| Maintenance |
| Performing repair and maintenance orders. |
| Applied in Service |
| Invoicing |
| Billing, booking of price reduction in case of additional service/repairs necessary, settlement on ex-gratia basis. |
| Applied in Service |
| External Warranty Provider |
| Is responsible for handling guarantees, that have been requested from customers (e.g. suppliers). |
| Applied in Service |
| Collection Department |
| Checks for incoming payments and, if need be, initiates dunning procedures. |
| Applied in Collection |
| Finance |
| Checks invoices and initiates payments. |
| Applied in Payment of Liabilities |
| Authorised representative |
| Is empowered to act as representative on behalf of a (registered) merchant. |
| Applied in Pay Liability |
| Domain Expert |
| Knows of his domain and of conceptual issues in this domain. |
| Applied in Invloice Checking |
| Inbound Logistics |
| Organistional unit responsible for accepting, testing and forwarding supplied goods. |
| Applied in Reception of a Delivery |
| Warehouseman |
| A role responsible for managing and maintaining stocks of inventory. He books inventory movements (such as receipts and egressions) und looks after available stocks. |
| Applied in Storage |
| Tester |
| A role responsible for checking incoming supplies.
|
| Applied in Quality Control |
| Inhouse Transportation |
| An internal transportation service for physical deliveries. |
| Applied in Allocate Directly Needed Goods |
| Recipient |
| The receiver of a delivery takes up the role of a recipient. |
| Applied in Allocate Directly Needed Goods |
| | |
