| Purpose and (strategic) orientation |
| Process name | Manual order entry |
| Objectives | This process aims at manually recording customer orders received by mail or telephone. |
| Description of basic activities | The manual data entry process entails checking and, if necessary, recording customer data as well as recording order data. Order entry includes a check for errors. If the order specification is not plausible the customer has to be contacted and order changes have to be requested and implemented. |
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| Associated processes |
| Higher level process | |
| | | Modeler | Carola Lange | | Creation date | 22/03/2004 17:08 | | Last update | 22/03/2004 17:08 |
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