Forschungsprojekt ECOMOD

Referenzgeschäftsprozesse und Strategien im E-Commerce

Forschungsgruppe Unternehmensmodellierung
  Overview of processes Manual order entryDiese Seite auf Deutsch  

  Order acceptance   Order handling and shipment   Invoicing

Purpose - Business management issues - Automation - Organisational units - Resources - Standards - Associated processes
Purpose and (strategic) orientation
Process nameManual order entry
ObjectivesThis process aims at manually recording customer orders received by mail or telephone.
Description of basic activitiesThe manual data entry process entails checking and, if necessary, recording customer data as well as recording order data. Order entry includes a check for errors. If the order specification is not plausible the customer has to be contacted and order changes have to be requested and implemented.
Associated processes
Higher level process
ModelerCarola Lange
Creation date22/03/2004 17:08
Last update22/03/2004 17:08