Referenzgeschäftsprozesse und Strategien im E-Commerce
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Strategies
Processes
Workflows
Glossary
08.07.2021
Overview of processes
Manage Warranties and Services
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Collection
Customer Relations
Reception of a Delivery
Order processing
Payment of Liabilities
Pre-Sales Customer Communication
Initiation and pricing
Service
Service: Overview
Administer Warranties and Services
Register Warranty after Deal
Register Maintenance Contract
Administer Service Contracts
Manage Warranties and Services
Decide About Warranty Claim
Handle Warranty Claim
Handle Service Request
Process Invalid Warranty Claim
Process Support Request
Process Repair and Maintenance Request
Procurement
Purpose
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Business management issues
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Automation
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Organisational units
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Resources
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Standards
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Associated processes