Forschungsprojekt ECOMOD

Referenzgeschäftsprozesse und Strategien im E-Commerce

Forschungsgruppe Unternehmensmodellierung
HomeStrategiesProcessesWorkflowsGlossary08.07.2021
  Overview of processes Process Repair and Maintenance RequestDiese Seite auf Deutsch  


Collection
Customer Relations
Reception of a Delivery
Order processing
Payment of Liabilities
Pre-Sales Customer Communication
Initiation and pricing
Service

  Service: Overview

  Administer Warranties and Services   Manage Warranties and Services
Procurement

Purpose - Business management issues - Automation - Organisational units - Resources - Standards - Associated processes
service_2.4
Purpose and (strategic) orientation
Process nameProcess Repair and Maintenance Request
ObjectivesDecision whether a service request is handled internally or handed over to an enternal partner.
Description of basic activitiesBoth possible decisions result in the process "Handle Request".
Organisational units
Responsible organisational unitsService
Executing organisational unitsService, Maintenance
Associated processes
Higher level process
Manage Warranties and Services: Service_2
ModelerLutz Kirchner
Creation date20/03/2004
Last update27/03/2004
Research Group Enterprise Modelling - University Duisburg-Essen
(Administrator)