Purpose and (strategic) orientation |
Process name | Handle Warranty Claim |
Objectives | Decision about the further proceeding in case of a valid warranty claim. |
Description of basic activities | In principle there are three possible alternatives for dealing with a valid warranty claim (repair of a good, return/cancellation or reduction of price). In case of a repair it has to be decided if it is handled internally or by an external partner. |
Automation |
Automation potentials | Due to the high number of manual activities a low automation potential is present. |
Organisational units |
Responsible organisational units | Service |
Supporting organisational units | Distribution |
Executing organisational units | Service, Maintenance, Invoicing, Outbound Logistics |
Associated processes |
Higher level process | |
| | Modeler | Lutz Kirchner | Creation date | 20/03/2004 | Last update | 05/05/2004 |
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