Forschungsprojekt ECOMOD

Referenzgeschäftsprozesse und Strategien im E-Commerce

Forschungsgruppe Unternehmensmodellierung
  Overview of processes ServiceDiese Seite auf Deutsch  

  Service: Overview

  Administer Warranties and Services   Manage Warranties and Services

Purpose - Business management issues - Automation - Organisational units - Resources - Standards - Associated processes
Purpose and (strategic) orientation
Process nameService
ObjectivesThe service processes deal with the administration and handling of service related activites in the after-sales phase.
Organisational units
Responsible organisational unitsService
Supporting organisational unitsDistribution
Executing organisational unitsService, Maintenance, Invoicing
Required Resources
Associated processes
Specialised processes
ModelerLutz Kirchner
Creation date17/03/2004
Last update27/03/2004