Forschungsprojekt ECOMOD

Referenzgeschäftsprozesse und Strategien im E-Commerce

Forschungsgruppe Unternehmensmodellierung
08.07.2021
  Overview of strategies Increase Process transparencyDiese Seite auf Deutsch  



  Geographic Expansion   New Market Segments   Flexible terms and conditions   Increase Process transparency

ID: Rev_4
Description
Process transparency can include better traceability of order processing and delivery processes from the customer's view point and a certain influence on the execution of business processes. From the customer's view point process transparency can be further improved through regular messages on order processing or delivery status and through the opportunity for the customer to access relevant status information by himself, respectively. Therefore, a higher process transparency frequently leads to higher customer satisfaction and, in this way, to an increase in sales.
Strategic Options:
Editor: Carola Lange
Creation date: 2020-06-01, 23:00:42
Last update: 2018-01-04, 15:35:58