| | ID: Rev_4 | | | Description | | | Process transparency can include better traceability of order processing and delivery processes from the customer's view point and a certain influence on the execution of business processes. From the customer's view point process transparency can be further improved through regular messages on order processing or delivery status and through the opportunity for the customer to access relevant status information by himself, respectively. Therefore, a higher process transparency frequently leads to higher customer satisfaction and, in this way, to an increase in sales. | | Strategic Options:
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| Editor: Carola Lange
Creation date: 2020-06-01, 23:00:42
Last update: 2018-01-04, 15:35:58 |
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