| Purpose and (strategic) orientation |
| Process name | Administer Service Contracts |
| Objectives | Storage of condition modifications of a service contract (warranty or maintenance) |
| Description of basic activities | Modifcations may origin from the customer (cancellation or elongation) as well as from the own company (cancellation of support). In bot cases the negotiated modifications are stored in the IS either automated or semi-automated. |
|
| Organisational units |
| Responsible organisational units | Service |
| Supporting organisational units | Distribution |
| Executing organisational units | Service |
| Associated processes |
| Similar processes | |
| Higher level process | | Administer Warranties and Services: Service_1 |
|
| | | Modeler | Lutz Kirchner | | Creation date | 25/03/2004 | | Last update | 25/03/2004 |
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