Forschungsprojekt ECOMOD

Referenzgeschäftsprozesse und Strategien im E-Commerce

Forschungsgruppe Unternehmensmodellierung
  Overview of processes Administer Service ContractsDiese Seite auf Deutsch  

  Service: Overview

  Administer Warranties and Services   Manage Warranties and Services

Purpose - Business management issues - Automation - Organisational units - Resources - Standards - Associated processes
Purpose and (strategic) orientation
Process nameAdminister Service Contracts
ObjectivesStorage of condition modifications of a service contract (warranty or maintenance)
Description of basic activitiesModifcations may origin from the customer (cancellation or elongation) as well as from the own company (cancellation of support). In bot cases the negotiated modifications are stored in the IS either automated or semi-automated.
Organisational units
Responsible organisational unitsService
Supporting organisational unitsDistribution
Executing organisational unitsService
Associated processes
Similar processes
Higher level process
ModelerLutz Kirchner
Creation date25/03/2004
Last update25/03/2004